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Erica Krumlauf

Chief Operations Officer

I sit at the intersection of operational rigor and technical strategy. At Leading EDJE, I oversee every facet of our operationsโ€”from HR, Legal, and Finance to Executive Administrationโ€”but my core focus is ensuring our delivery engine is the best in the business.

๐“๐ž๐œ๐ก๐ง๐ข๐œ๐š๐ฅ ๐‘๐จ๐จ๐ญ๐ฌ, ๐Ž๐ฉ๐ž๐ซ๐š๐ญ๐ข๐จ๐ง๐š๐ฅ ๐’๐œ๐š๐ฅ๐ž. With a background rooted in technology and project management, I don't just oversee projects; I understand the architecture behind them. This allow me to strategically support our Sales & Strategy Operations and serve as a delivery mentor to both our internal teams and our clients. I bridge the gap between complex technology solutions and high-level business goals, ensuring that every project we touch delivers the utmost value and quality.

๐€ ๐‚๐ฎ๐ฅ๐ญ๐ฎ๐ซ๐ž ๐จ๐Ÿ ๐๐ž๐ฅ๐จ๐ง๐ ๐ข๐ง๐  & ๐“๐ซ๐š๐ง๐ฌ๐ฉ๐š๐ซ๐ž๐ง๐œ๐ฒ I believe that a "Best of the Best" team is built on a foundation of belonging. I lead with curiosity and a commitment to radical transparencyโ€”whether I'm in a 1:1 with a team member or a strategic session with a client. We've built a "Culture First" environment where team members admire one another and grow together, making Leading EDJE a place where elite talent actually wants to stay.

๐ˆ๐ฆ๐ฉ๐š๐œ๐ญ ๐›๐ฒ ๐ญ๐ก๐ž ๐๐ฎ๐ฆ๐›๐ž๐ซ๐ฌ: โ€ข 100% ๐„๐ฑ๐ž๐œ๐ฎ๐ญ๐ข๐จ๐ง: All client delivery projects completed on time and on budget. โ€ข 99% ๐‚๐ฅ๐ข๐ž๐ง๐ญ ๐‘๐ž๐ญ๐ž๐ง๐ญ๐ข๐จ๐ง: Sustained near-perfect client loyalty driven by a deep-seated trust in our technical delivery and the high-caliber talent we bring to every engagement. โ€ข ๐ˆ๐ง๐๐ฎ๐ฌ๐ญ๐ซ๐ฒ-๐‹๐ž๐š๐๐ข๐ง๐  ๐‘๐ž๐ญ๐ž๐ง๐ญ๐ข๐จ๐ง: Maintained an average turnover of less than 5%. โ€ข ๐€๐ฐ๐š๐ซ๐-๐–๐ข๐ง๐ง๐ข๐ง๐  ๐„๐ง๐ฏ๐ข๐ซ๐จ๐ง๐ฆ๐ž๐ง๐ญ: Consistently recognized as a "Best Place to Work" and "Top Workplace." โ€ข ๐’๐ญ๐ซ๐š๐ญ๐ž๐ ๐ข๐œ ๐€๐๐ฏ๐ข๐ฌ๐จ๐ซ๐ฒ: Guide client leadership on building high-performing team structures and implementing delivery best practices that ensure project success and long-term organizational health.

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